“I wanted to send you a few pictures of my new Drexel Heritage furniture I recently purchased. My four dogs look great on the sofa I own. I used all Drexel fabric too. They have the best fabric! I also love anything from Lillian August. I need to tell you about my designer, Stephanie Musgrave from the Crystal Lake showroom. She is the best! I had purchased a newly built home about 4 years ago and needed to fill it up with new furniture...especially my living and dining room- and we also did my sitting room in my master. When I met her she was great. She had great ideas for me and we just clicked. I loved working with her and felt that she was very professional and kept me up to date on everything. It takes a lot of time and patience to get it all right and she was perfect. I can't say how glad I am that I found her to help me because she made it so much fun and it turned out absolutely beautiful!!! She should really be on your testimonial page!!! The next room I need to do is my home office and I will definitely be giving her a call. I have recommended her to anyone and everyone I know!”

Andrea Hernacki
Cary, IL

Del Ray Ottoman:

The perfect spot for Steve to rest his weary feet (or his favorite drink), our Del Ray ottoman is sure to please in clean, contemporary settings. Customize the Del Ray with any one of one our thousands of fabrics or leathers.

 

Natalie Loveseat:

The reason Steve looks so happy here is because he got to customize his Natalie loveseat to make it exactly what he wanted. Also available as a sofa, sectional, or chair, and with a variety of arm styles, leg styles, skirt options, and near infinite choices of fabrics or leathers, the Natalie is an obvious choice when you don't want to compromise.

Dear Mr. Smithe,

It has taken me some time to get this letter out.  I wanted to let you what a nice experience I had with Walter E. Smithe.  Your designer, Dave Polak, (Oak Brook) was a great help with the completion of my dining room.  I received countless compliments over the holidays.

Your delivery staff was impressive as well.  It is rare to have such professionals make a delivery.  They even took their shoes off.

My home is a never ending project! As I make changes I will be sure to visit Dave again! 

Thank you,
Charlene Piech

Dear Mr. Smithe,

I am a resident of Downers Grove and I have been a client of yours for some time.  I would just like to write and tell you how happy I am with your service.

In mid-September, my Mom entered your showroom to look around.  She started working with you and has been very grateful of your patience and understanding of her needs.  You have been extremely helpful in understanding that our animals are very important to us and they are always with us.  Therefore, the furniture that we wanted to purchase had to be animal proof.  I wanted to thank you from the bottom of my heart for your help.

I also want the showroom to know how at home my sister and I have felt while in your showroom.  The staff has been very pleasant and a joy to work with.  My family and I have probably spent over 100 hours in your showroom.  The game room is a great place for me and my sister to go if we need some kid time away from my parents.  Thank you so much.  

It has been a joy working with you and your colleagues at the Oak Brook Showroom over a period of about a year.

Sincerely,
Alexandra E. Holtzen

Dear Mr. Smithe,

I would like to thank you for the fantastic experience my husband and I had during our living room “makeover”.  The moment I walked into your Oakbrook location and was greeted by your designer, Ms Gina Barren, I knew this was going to be a wonderful experience.  However, as high as my expectations were, Gina managed to go above and beyond anything I ever dreamed of.  

Gina’s maturity and professionalism goes way beyond her years.  She is vibrant, talented, and insightful.  Her smile and friendliness led the way in discussing our family and home which gave her insight into the way we wanted our living room to be decorated, and she certainly succeeded.  We absolutely love everything she did!! Our living room is elegant, yet warm and inviting.  Our sincere Thanks to Gina!!

I compliment you on your staff and your client service.  The Smithe Family has given a whole new meaning to service.  Each and every step of the way we were treated fantastic, right down to the moment I opened my front door to a wonderful “surprise”.

Well, Mr. Smithe, I cannot say enough about our experience, except to say “we will be back”.  I look forward to working with Gina and the Smithe Family in the future.

Very truly yours,
Jo-Maria Gagala

Dear Mr. Smithe,

It is a pleasure to tell you what an excellent representative for your company Denise Jaehnke is.  As a designer, she is very helpful to clients in finding the right furniture, either on display or by catalog.  My visits with Denise were very pleasant.  She is a true professional.

Sincerely,
Arlene Kerns

Dear Mr. Smithe,

Please know how much your highly skilled designer abilities and your caring personal approach have meant to me as you have helped my mom, Ann Glenn.  You have made her feel so at ease and more confident about making her home nice, and this is not easily done.  You’ve given her wonderful realistic options, accurately turned into her tastes and needs and have been a real blessing.  As her chemo gets more difficult, I can hear in her voice her happy anticipation of her new furniture.  You are helping this “once in a lifetime” event be so enjoyable for her.  Thank you so, so much.

Sincerely,
Rebecca Hood